The Auckland Transport Board is meeting today and as usual I’ve had a look through the papers to see if there is anything interesting. Below is the collection of items or comments that caught my eye.
The rest of this year is going to see a lot of debate about long term plans emerge
Auckland Transport’s 30-year Integrated Transport Programme, the 10-year Regional Land Transport Plan and the Transport content of Auckland Council’s 10-year Long Term Plan, must all be adopted (as draft for public consultation) by December 2014.
The next steps in the consultation process, as endorsed by the Board in February 2014, are:
- Submissions process timed to align with Auckland Council, in Jan/Feb 2015
- Online consultation, also in Jan/Feb 2015
- Replace formal Hearings with more informal Transport Conversations in March 2015
The last bullet point is quite interesting, does that represent a reduction in the public being able to have a say in the future development of transport in the city?
On the key projects there are a few interesting comments these include
- For the Lincoln Rd upgrade – In response to public consultation, an additional analysis of cycle facility options is underway - this is good as the cycling facilities that were suggested as part of this mega road widening were pitiful and didn’t even meet the engineering standards AT are implementing.
- The name for the East West Link has been changed to East West Connections as - The word “link” created confusion with people incorrectly assuming that the programme was one project on one road and consequently was changed to “connections” to better reflect that this programme will comprise several projects to improve the transport network across the area. – I find this one particularly interesting given the constant ongoing confusion we see around the City Rail Link which is really about improving the entire regional rail network. Even the mayor still calls it a loop at times giving the impression it’s just about trains going around in circles. Perhaps it’s time to change the name of the CRL to actually reflect what the project is doing.
- With the electric trains CAF are building them faster than expected and are currently 4 ahead of schedule. AT are saying we will start seeing the trains on the Manukau and eastern lines in August when from memory that wasn’t meant to happen till September or October. On the performance of the EMUs AT say that the punctuality in June returned to above the average for the network and changes to the signalling system to allow faster running is under testing.
- At Panmure the new station as seen the number of people using the station surge. A press release out today shows the numbers even higher than in the report with usage of the station up 73% on the same time last year and up 57% since the station opened in January. It’s seen the station rise from the 18th busiest in 2013 to 10th. As a further comparison AT say that in 2003 only around 100 people used the then Panmure station (in a slightly different location), now an average of 1116 are using it daily. We’ve also had anecdotal evidence that entire busloads of people from eastern suburbs are transferring to trains at the station for a faster ride to town.
Each month AT now give updates on spending on Road Corridor Maintenance. It’s mostly a fairly dull part that gets skipped over however I did notice some interesting comments in relation to why the spend in the Central and West areas were below forecast. In the Central area AT spent $67.8 million vs a budget of $73.3 million and in the West they spent $29.6 million out of a budget of 32.7 million. In both cases they said the difference was due to a reduced level of expenditure on consultants (although for central it also was the result of deferring work on Orakei Rd). Other parts of the region ended up on or ahead of forecast though which negated the savings.
On Public transport they say
- HOP card usage is up over 60% for buses and at 75% for trains and this is of course before the fare changes from early July kicked in which should drive that even higher.
- They say bus on time performance is improving with the changes to timetables that they have been making and that this is based on results measured from AT’s real time tracking systems. They say that from July they will be measuring bus punctuality based on these measures rather than the tinpot dictator style self reporting by operators that they have relied on for years.
- They say that to the 4 July there were almost 12,000 subscriptions to the free WiFI at train and busway stations and ferry wharfs.
Of course as usual it’s the closed session that has all of the really interesting information including
- An update on the CRL
- An update of the next ITP
- An update on the disposal of the diesel trains
- City Centre Access options
The patronage results for June are out and like recent months the results are particularly good for the rail network. The June stats are also significant as they represent the end of financial year results for Auckland transport. The 12 month figure is the highest it has been since 1959 – although of course the city had a lot less people back then.
Auckland public transport patronage totalled 72,396,155 passengers for the 12 months to Jun-2014, an increase of +0.9% on the 12 months to May-2014 and +5.6% on the 12 months to Jun-2013.
June monthly patronage was 6,107,965, an increase of 623,266 boardings or +11.4% on Jun-2013, normalised to ~ +6.8% accounting for additional special event patronage and one more business day and one less weekend day in Jun-2014 compared to Jun-2013. Year to date patronage has grown by +5.6%.
Rail patronage totalled 11,435,085 passengers for the 12 months to Jun-2014, an increase of +1.7% on the 12 months to May-2014 and +13.9% on the 12 months to Jun-2013. Patronage for Jun-2014 was 1,039,830, an increase of 194,491 boardings or +23.0% on Jun-2013, normalised to ~ +9.4%. Year to date rail patronage has grown by +13.9%.
The Northern Express bus service carried 2,426,745 passenger trips for the 12 months to Jun-2014, an increase of +1.0% on the 12 months to May-2014 and +6.5% on the 12 months to Jun-2013. Northern Express bus service patronage for Jun-2014 was 210,069, an increase of 23,201 boardings or +12.4% on Jun-2013, normalised to ~ +9.1%. Year to date Northern Express patronage has grown by +6.5%.
Other bus services carried 53,424,378 passenger trips for the 12 months to Jun-2014, an increase of +0.8% on the 12 months to May-2014 and +4.2% on the 12 months to Jun-2013. Other bus services patronage for Jun-2014 was 4,525,656, an increase of 420,821 boardings or +10.3% on Jun-2013, normalised to ~ +7.6%. Year to date other bus patronage has grown by +4.2%.
Ferry services carried 5,109,947 passenger trips for the 12 months to Jun-2014, a decrease of -0.3% on the 12 months to May-2014 and an increase +3.1% on the 12 months to Jun-2013. Ferry services patronage for Jun-2014 was 332,410, a decrease of -15,247 boardings or -4.4% on Jun-2013, normalised to ~ -7.3%. Year to date ferry patronage has increased by +3.1%.
So rail patronage for June is up 23% on the same month a year ago while the 12 month rolling figure is up 14%, both are massive numbers. If we were able to keep up that rate of growth it would see us hitting the 20 million rail patronage target set by the government for the City Rail Link by the end of 2018. With the upcoming improvements from rolling out the electric trains to the majority of the network, the new bus network, integrated fares and other enhancements I think this rate of growth (or more) is eminently possible.
One of the important results is also to see the impact on patronage to Onehunga which has been the first to get electric trains – despite the recent hiccup. Patronage to Onehunga is up a staggering 37%. It seems the public are already responding the the improved quality of services and it’s something I’ve seen first hand with Onehunga Line trains often full in the mornings despite having significantly more capacity than the trains they replaced.
You may also remember the patronage targets for the next few years were recently reduced after AT said the already reduced targets were basically impossible. Here’s how the rail patronage result looks compared to the target.
In the end the result was only a few thousand short of the target. With only an extra 700,000 trips a year now needed to reach the newly lowered target for 2014/15 I expect it will be surpassed early. Someone should also tell Manurewa Local Board Chairperson Angela Dalton that patronage is rising as she is busy trying to say the opposite.
People will continue to abandon the trains in favour of cars until such time as there is attention focussed on security issues at suburban train stations instead of committing rate payers money into the City Rail Link,” Angela Dalton said.
Along with rail it’s also pleasing to see that bus patronage continues to grow too. This is quite important as it shows that all PT use is rising and that the increases in rail patronage aren’t simply a result of people shifting from bus to train.
All up a good result for PT and in other good news Cycling continues to grow strongly at the sites monitored by ATs automatic cycle counters. For June the result was up 11.4% while the 12 month rolling figure was up 10%
Considering the heightened discussion surrounding the traffic on the Harbour Bridge it’s also worth highlighting what’s happening with traffic on the bridge. As you can see vehicle volumes continue to struggle to get above 160,000 trips, something that was a regular occurrence before 2007
Monday’s NZ Herald finally picked up on the Northern Busway extension from Constellation to Albany being left out of the government’s accelerated transport package that was announced as part of the Budget.
Auckland’s successful Northern Busway has been set back by a Government decision to exclude an extension to Albany from an $815 million package of accelerated roading projects.
A Treasury paper shows the Government considered a Transport Agency plan to extend the dedicated bus highway from Constellation Drive, but backed off after being told it would cost an extra $250 million.
But it is pressing ahead with northern corridor roading improvements costing $460 million, including a full motorway-to-motorway “elbow” link extending four kilometres from State Highway 18 to Greville Rd on SH1 – parallel to the first part of the busway extension route of similar length.
As I mentioned last week the busway extension was originally an integral part of the “Northern Corridor” package of projects:
This went back to the Prime Minister’s speech in June last year, where he also made reference to improving the busway as part of the Northern Corridor package:
Deliver a complete motorway-to-motorway link between the Upper Harbour Highway and the Northern Motorway at Constellation Drive, upgrade the Greville road interchange and improve the Northern Busway
Plans to extend the busway from its current northern end at Constellation Station on to Albany have been around for a number of years – which I looked at in quite some detail last year, drawing from an OIA response on the busway extension’s route and business case which had been prepared for NZTA. Within that report there’s a good summary of how successful the existing busway has been:
Over the past few years investment in the Northern Busway, and efforts to improve bus and transit lanes in other parts of the North Shore, have resulted in a significant increase in the proportion of trips made by bus. Not only has the number of bus users across the Harbour Bridge improved significantly during this time, but there has been a decline in the number of cars crossing the bridge: freeing up space so everyone’s trip is faster and more reliable.
Recent figures indicate that almost 12,000 out of the 29,000 people crossing the bridge in the morning peak period are now travelling by bus (i.e. almost 41 percent of all people use the bus). This figure represents a significant increase in bus mode split compared to 2004 (which had roughly 5,000 out of 27,000 (18.5 percent)) of people crossing the bridge at peak times by bus.
The argument for extending the busway from Constellation to Albany is not only about the success of the current busway, but also about fixing some of the problems faced by buses along this section and supporting the growth of Albany into a true metropolitan centre. The current Northern Express bus gets a great ride between Constellation and Akoranga, but further north the only infrastructure available are some pretty stop-start shoulder lanes, the main consequences of which are that buses get stuck in general congestion on the motorway and also that (particularly northbound) buses waste a lot of time getting through the interchanges. Let’s just look at what a northbound bus needs to do at Constellation Station when going north (in red) compared to the much more direct route it could take with the busway extension (in green):
That might not look like much but getting from Parkway Dr on to Constellation Dr then turning right from Constellation Dr on to the motorway can easily take 5 minutes or more. Multiply that over hundreds of passengers a day and you have some substantial delays.
Further north at Greville Road, my understanding is that in the morning peak the buses get stuck around the interchange for ages as they exit it and then enter again to make use of the bus lanes and shoulder that exist. Yet again many minutes are lost for the huge number of people who use the Northern busway every day.
As a final point, it was interesting that when asked by the Herald, Gerry Brownlee seemed to leave his options open:
A spokesman for Transport Minister Gerry Brownlee said last night that although a $350 million Government loan to the agency for motorway improvements did not provide for the busway extension, the project “has not been dropped from the list of projects that may be considered for acceleration in the future”.
If the government did accelerate progress on the busway extension it would become the very first new public transport project in Auckland from them.
When I was out looking at the trial bus shelters on Sunday I was reminded of an issue that plagues our footpaths – clutter. Symonds St where the bus stops are suffers from this quite a bit but by no means is it alone. In the case of Symonds St the footpaths are made quite narrow by the presence of the bus shelters and is made worse by a mixture of
- Light poles
- Real Time Displays and electrical plinths
- Bus Stop and bus lane signs
All this can make it quite difficult for people walking to get through the area, especially if a lot of people are trying to get on a bus and it must be terrible for someone in a wheelchair or mobility scooter. Some examples of the clutter on Symonds St are below.
Real time Displays, sign poles and even a car to get around – the car belonged to one of the guys finishing the installation of Shelter B and there wasn’t enough space for someone in a wheelchair to get around
Looking straight on you can’t actually see down the footpath thanks to the light pole.
And from a different angle you can see again the light pole, real time display and further down sign poles blocking the path.
One example I experience every day is on Albert St while waiting for my bus to Takapuna. The bus stop pole, light pole and bus stop board combine to completely block the view up the road (note buses usually stop with their front doors between these two poles).
Auckland Transport should really have a programme to identify and fix sites like this to improve the pedestrian realm and waiting experience for PT users.
I’ve seen plenty of other examples recently and I know many other readers have too judging by our twitter feed.
Back in May Auckland Transport announced that they were going to trial three different bus shelter designs on Symonds St. They are seeking public feedback on them with the intention of eventually rolling out the winning design across the region.
Yesterday I decided to go and check out the three options and all three shelters I liked and didn’t like about them.
This was my favourite when AT initially announced the designs and one of the reasons is it was quite different to what we’re used to seeing. Some commented in the original post that the wood would make it feel too dark and be less safe compared to the greater use of glass in the other designs. Personally I really like the addition of the wood including the structural support with the engraved Pohutukawa motif.
I guess the only concern was the size of the glass on the front of the shelter for those times when the rain is coming in sideways.
This one is perhaps a bit of a dark horse. I thought it looked bland and boring in the initial images but it turns out it’s a case of actually having to see it in the flesh. Even the photo below doesn’t really highlight it that well. The real design feature is above the shelter with the roof having quite a retro feel to it, curved at the front and with fins out the back. The front kind of reminded me of an old tram. The shelter itself has a heap of seating and one big glass panel for those really rainy days which is good.
The biggest issue with this shelter is how well the retro design holds up over time. It’s cool now but will it still be in 10 years-time? (Although I guess you could say this about all the designs). Because it’s hard to get the feeling for the shelter in this image the one below is the render from the AT Website which shows the design feature a bit better.
In our poll Shelter C was the second most popular design due to it appearing to have more design to it than B and more glass than A. In real life I didn’t really like the design that much and it seemed a bit busy and not that inviting. Perhaps it is too similar to what we’re used to seeing. Also like Shelter A it only had two small glass walls on the front to protect from heavy rain. One aspect I really did like though was the panel at the end of the shelter which was used to give more information. In particular I liked how it laid out the areas the buses that use the stop serve.
Just for a comparison, here’s what the old shelters look like.
After viewing them in person I still think that Shelter A is my favourite, Shelter B lifted itself to my second favourite leaving Shelter C as my least favourite.
But not all bus stops are created equal, most will be much smaller than the ones above while stops in Neighbourhoods are likely to be larger. The images below are the renders for the other versions of each design.
A trial of these shelters is being installed at the Silverdale Park & Ride, presumably until the full station is built.
I think Shelter B carries the design idea through the best while Shelter A seems pretty standard with what we have now.
What’s interesting about all three of these stops is they bend around the corner which makes them quite prominent which would definitely help in making bus stops more visible and a key part of Auckland’s future.
Again my favourite is Shelter A which seems much more prominent and interesting, it even looks like it has some cycle racks behind the centrepiece part. Like in the original pictures Shelter B is difficult to see so hard to know exactly what it would look like in person. Shelter C just doesn’t look like it scales as well on the large stops.
Of course all of this is just my opinion and everyone can have a say so make sure you do. The AT website has more info including some more detailed info about each design. The consultation is open till 22 August and I would recommend going and having a look if you can, as it certainly changed my thoughts about Shelter B.
I ran a poll when the trial was announced and I’m going to repeat it again to see if anyone’s views have changed.
The motorway lanes at St Lukes have been parted as part of the project to widen the St Lukes Rd bridge.
In many other cities when you see the motorway parted like this it would be for a busway or rail line to be installed. Wouldn’t it be fantastic if this work was for the creation of a Northwest busway (Admittedly it probably isn’t quite wide enough).
Below are a couple of examples of median running transit.
On Monday Auckland Transport are launching the next consultation for the New Network and this time it’s the turn of Hibiscus Coast. AT say the changes to the network are planned to go in early mid 2015 which could make the area the first to change to the New Network as the South Auckland changes aren’t due till later in 2015. As a reminder about the changes being made with new network watch this video from Auckland Transport
The first and perhaps most significant change to the network is that AT will extend the Northern Express (NEX) to a new busway station. AT have already started on this and built some of the Park n Ride planned however I believe it has been halted due to another challenge to the Environment court by a local land owner. It’s proposing NEX services running at 30 minute frequencies off peak and with 15 minute frequencies during the peak which it is describing as 6am-8am and 4:30pm – 7pm. They say services will be timetabled to ensure reliable connections with local services.
Where the Hibiscus Coast differs from other parts of the region is that there are no all-day frequent services and services that are a minimum of half hourly are made up of a two lower frequency for part of their journey. The full map of proposed services is below (click to enlarge).
At first glance one area that seems less than ideal is how buses are treated in relation to the Silverdale Town Centre. Going to the busway station some buses enter the town centre before doubling back and then going to the station while other buses skip it inbound and only go through outbound. All of this is because vehicles aren’t allowed to turn right out of Silverdale St or Wainui Rd. AT say that if a proposed new road gets built it will allow them to send all buses though the centre in both directions however as an interim measure perhaps they should just signalise one of the problem intersections and then have all buses run a logical route through it.
The consultation will open Monday for a month.
Here’s the press release
More buses more often, new bus routes and extending the Northern Express to Silverdale, these are some of Auckland Transport’s proposals to boost public transport options for the Hibiscus Coast.
Anthony Cross, Public Transport Network Manager says the Hibiscus Coast is getting some notable service improvements. “Extending the Northern Express to Silverdale is huge, outside peak hours that will cut 30 minutes off the journey time to Auckland’s city centre”.
There will also be a new bus service for the growing area at Millwater plus buses every 30 minutes between Orewa, Silverdale and Manly, seven days a week.
More frequent local services, and a number of new or trial bus routes are also some of the benefits residents can look forward to under the New Network.
“We’re also building a new busway station at Silverdale which will become a key interchange for the Coast. We are increasing the Park and Ride car parks too,” says Mr Cross.
“The New Network will change the way people travel – it is a fundamental shift in the principles behind how we plan the public transport network. There will be a few challenging years ahead of us as we consult and implement, but in the long term it will make a very positive difference to Auckland’s public transport system.”
Consultation on the New Network for the Hibiscus Coast runs from Monday 14 July to Thursday 14 August.
Following consultation, changes are planned to take effect in early-to-mid 2015. There will be an extensive information campaign ahead of the changes, and the new timetables will be available ahead of time so that passengers can plan their journeys.
In coming weeks, Auckland Transport will have people in local markets, shopping centres, and transport hubs and on the streets on the Hibiscus Coast talking to customers about these changes and getting their views. A series of information events have also been planned.
For more information on the New Network for the Hibiscus Coast go to www.AT.govt.nz/newnetwork
The New Network is a region wide public transport network which is proposed to deliver bus services at least every 15 minutes throughout the day, seven days a week on major routes between the hours of 7am to 7pm. Services will connect better with train services for those customers who require connections.
South Auckland was the first region to be consulted on the New Network in 2013.
This post is an update on two of the three key busway projects in Auckland at the moment, the extension of the Northern Busway to Albany and a busway along SH16 (the third one is the AMETI busway).
Northern Busway Extension
The Northern Busway has been an outstanding success since opening fully in 2008. Despite only being grade separated for 41% of the route it has managed to exceed patronage projections and defy the doubters who claimed it would be a waste of money. It’s even had the remarkable success of significantly changing mode share with the number of people crossing at peak times on a bus increasing from 18.5% in 2004 to 41% in 2012.
NZ Herald Cartoon 14 Feb 2008 – The day after the busway opened
One of the most crucial projects we need to be getting on with is the extension of the Northern Busway from Constellation to Albany. When the government announced it’s package of motorway projects in June last year the associated map included “Northern Busway Improvements”
It’s also mentioned on the NZTA page for the Northern Corridor improvements as component 5.
In July we found out that the plan to extend the busway was estimated to cost about $250 million and that the busway would actually stay on the Eastern side of the motorway to make it easier for a future extension to Silverdale (which would cost an additional $300 million. It would be connected to the Albany busway station by a dedicated bridge across the motorway.
So it should be about to be constructed right? Unfortunately not.
Papers released by The Treasury show the project isn’t part of the government funding package anymore.
The Northern Busway
25. An extension to the Northern Busway was previously included as part of the Northern Corridor package of projects.
26. The NZ Transport Agency has advised it would need $250 million to deliver this project on accelerated timeframes but that investigations and route protection for the project can continue without additional financial assistance from the Crown.
The point 27 which has been withheld is “to maintain the current constitutional conventions protecting the confidentiality of advice tendered by ministers and officials”
From conversations I’ve had it appears the NZTA were quite keen to get on with the busway extension and had expected to get the go ahead to do so but were stopped by The Treasury who pulled the funding for it at the last minute. I suspect that’s what point 27 refers to. My understanding is now all the NZTA can do is to make sure that the motorway plans they do proceed with leave enough space so that they don’t stop the busway from happening at some point in the future.
I guess we won’t know exactly why funding was pulled and I notice none of the other motorway projects have had parts stripped out of them. It appears to me that this is just a continuation of the single mode focus that has dominated the transport discussion for so many decades and it’s both hugely frustrating and disappointing. It’s also an insult to anyone who lives on the upper North Shore or up by Orewa/Whangaparaoa and who wants better choices in how they get around.
We’ve called for a busway along SH16 for a long time and it is a key part to the Congestion Free Network.
It’s also an idea that seems to continue to gain some traction. In my view it’s a project that will become increasingly important as large greenfield land gets developed in the North West. The area already contains ~40,000 dwellings and it’s been estimated there will be additional 80,000 over the next 30 years. To put it another way it will grow by about the size of the North Shore.
In March last year Auckland Transport proposed a bus interchange station at Te Atatu between the motorway and Titoki St however it seemed to have a couple of major flaws like requiring all westbound buses to cross the motorway twice just to access the station. There was also significant community opposition to the proposal and in the end AT dropped the idea and went back to the drawing board. In a response to an OIA request initially to the NZTA but passed to Auckland Transport they say:
There’s no information about what that new interchange station may look like but it’s positive to hear that they are now looking at full busway along the route – although I suspect only from Te Atatu west. My guess is we might hear more about the project later this year when the consultation for the new network in West Auckland happens.
Of course even with a full busway is chosen who knows if or when it would be funded. In my mind it should be an NZTA project like the Northern Busway however considering how difficult it appears to be to get the extension to that funded we could be waiting a long time for a Northwest busway.
Public transport fares have changed today and despite cash fares increasing, for the majority of users the cost of using PT has dropped thanks to an increase in the HOP discount. As I said back when the change was announced.
Overall I think this is a very good move by AT. By raising the cash fares but also increasing the HOP discount it does two things.
- It increases the differential between cash and HOP fares which will help make HOP more attractive. More people using HOP is good, particularly for buses as it speeds up boarding time.
- Over 60% of all trips now take place using HOP, that means for the majority of PT users these changes will actually represent a decrease in fares.
As of the end of May 64% of bus and train users were already using HOP cards and I suspect it has grown further during June. Since the change was announced I’ve also heard of people who have brought a HOP card simply because of the changes which are clearly designed to encourage greater use of HOP.
The adult bus and train fares changes are below.
No everyone has benefited though with most ferry fares increasing.
I think it will be a fascinating to see what happens with patronage which has been growing strongly in recent months and I hope will continue to do so.
In addition to the fare changes, last week AT quietly introduced daily passes on HOP. The daily passes work in the same way and with the same zones as the monthly passes yet oddly despite there being an inner zone there isn’t an inner zone daily pass. There also aren’t any child pricing options. The costs are:
- Zones A & B – $16
- Zones A, B & C – $22
The map below shows the zones.
It seems like there is still some way to go before this can be a product easily used by many people
The new bus network aims to revolutionise the bus network in Auckland turning it from a network that resembles spaghetti thrown on a map to a more legible and customer focused one. It provides a lot more routes that run with decent frequencies all day and is able to do so in a revenue neutral way by stopping stupid stuff like bus routes that duplicate and compete with the rail network and by having a greater use of transfers. Below is a map of the frequent network that will have services at least every 15 minutes between 7am and 7pm 7 days a week. It is supported by a secondary network that provides greater coverage with 30 minute frequencies as well as peak only and other localised services.
To me the full roll out of the new bus network can’t come soon enough and that was highlighted again last night with the problems that occurred on the rail network. A water main burst at Fruitvale Station and apparently undermined the tracks. As a result the network was closed for a large portion of the day including the evening rush hour. There were a number of services cancelled outright and those that did run on the western line terminated at New Lynn with a shuttle bus taking passengers between there and Henderson.
Given how poorly these types of impromptu shuttle services have run in the past I didn’t hold out much hope that they would be any better this time. As such I decided to catch a bus home. The experience highlighted two things
1. AT need to have plans in place to make better use of the bus network when events like yesterday’s happen.
I don’t mind using an alternative service – even if it takes a little longer than the train does – if it means I don’t have to worry about mucking around with an hastily organised shuttle service. However while I’m someone who catches PT frequently I don’t have much idea about which bus alternatives I can catch. AT could make it easier for people by having some prepared information telling people alternative options. For example some posters they can quickly pull out of a storage room telling people their options without having to wade through little pamphlets.
Fixing their journey planner would also help with this. When I looked on it half the services I could have caught didn’t show. It also might not be practical for a lot of people. Further it’s not just about which services but the myriad of potential bus stop locations around Britomart which makes everything confusing, something that will hopefully be addressed as the new network is rolled out.
2. Get the New Network Rolled out.
After fumbling around I found a service that would at least get me home – the 079 to Sturges Rd. I knew the route would be convoluted but that turns out to be an understatement. The map below shows the route the bus takes to get to Sturges Rd. The red part indicates the part of the route where most of the 20-30 people on the bus hopped off. The handful of people who remained on the bus in the blue part were mostly the rail refugees.
By comparison if the new network was in place it would have been super easy to find a different way home. I could have jumped on a frequent bus along SH16 and transferred (at a Lincoln Rd interchange) to a bus down Lincoln Rd and had a short walk to Sturges Rd, an excellent alternative.
So bring on the new network with its more frequent and legible services along with the added resilience it provides.
Note: AT are starting consultation on the Hibiscus Coast services in just over a week and Warkworth services a week after that. They are also expecting to consult on West Auckland later this year.