The patronage results for July are now available and they show another strong month of growth.
Auckland public transport patronage totalled 72,740,387 passengers for the 12 months to Jul-2014, an increase of +0.5% on the 12 months to Jun-2014 and +5.9% on the 12 months to Jul-2013. July monthly patronage was 6,268,752, an increase of 343,651 boardings or +5.8% on Jul-2013, normalised to ~ +5.4% accounting for additional special event patronage only, same number of business and weekend days in Jul-2014 compared to Jul-2013.
Rail patronage totalled 11,552,643 passengers for the 12 months to Jul-2014, an increase of +1.0% on the 12 months to Jun-2014 and +14.4% on the 12 months to Jul-2013. Patronage for Jul-2014 was 1,089,839, an increase of 117,561 boardings or +12.1% on Jul-2013, normalised to ~ +9.9%.
The Northern Express bus service carried 2,460,177 passenger trips for the 12 months to Jul-2014), an increase of +1.4% on the 12 months to Jun-2014 and +7.6% on the 12 months to Jul-2013. Northern Express bus service patronage for Jul-2014 was 233,814, an increase of 33,433 boardings or +16.7% on Jul-2013, normalised to ~ +15.2%.
Other bus services carried 53,653,594 passenger trips for the 12 months to Jul-2014, an increase of +0.4% on the 12 months to Jun-2014 and +4.6% on the 12 months to Jul-2013. Other bus services patronage for Jul-2014 was 4,578,804, an increase of 228,637 boardings or +5.3% on Jul-2013, normalised to ~ +5.2%.
Ferry services carried 5,073,973 passenger trips for the 12 months to Jul-2014, a decrease of -0.7% on the 12 months to Jun-2014 and an increase +1.6% on the 12 months to Jul-2013. Ferry services patronage for Jul-2014 was 366,295, a decrease of -35,980 boardings or -8.9% on Jul-2013, normalised to ~ -8.9% (no special events).
Again it’s the rail network showing the most growth up 13% with the 12 month rolling total up 14.4%. One of the interesting aspects about this result is the Western Line managed a 14.2% increase despite there being no additional services other than half hourly services on Weekends in October last year. The Onehunga line continues to show strong growth since it was converted to using electric trains – although part of the month saw the old diesels return as Auckland Transport and others try to address some ongoing power supply issues. The most impressive result was on Manukau services in the first full month that the new MIT campus was completed. Patronage on those services was up over 26% and it will be interesting to see if that level of growth continues.
To highlight the growth that’s occurring this graph shows the average patronage on each weekday which since July last year has risen from just under 37,500 to about 42,000 per day. AT say that on average seven services per day are over the planned capacity ratio of four people standing for every 10 sitting while a further six were very near to that level
While the rail network is increasing the fastest the biggest growth by overall number continues to be the bus network which was up 5.8% when you combine the Northern Express with other bus services. The graph below shows the NEX patronage while the one after shows the average weekday patronage for the other bus services
As AT said last month, from now they have finally dropped the self-reported bus reliability and punctuality stats and have instead moved to reporting them using the on-board GPS tracking equipment. A separate report on the stats highlights the reasons why the old self-reported stats were so high.
Under existing contracts, bus operators provided AT with a monthly service delivery report. Two main variants of contract exist: ‘North Auckland Spine’ (~5% of services), and the remainder (~70% of services). Commercial services (~25% services) are exempt from performance reporting. The majority of contracts reported contracted performance rather than actual customer experience, i.e. excluded trips where performance was impacted by factors outside of operator control e.g. adverse weather, exceptional passenger loadings and significant traffic congestion, resulting in artificially high performance reports. Various metrics were used including reliability at within 30 minutes of start of trip.
Reliability and punctuality has been predominantly monitored through manual self-reporting systems. AT has been working with operators to transition to an automated system based on actual performance data generated from new GPS-tracking equipment. Reporting reliability and punctuality using GPS-tracked performance data will commence from 1 July.
New and consistent, PTOM KPIs will be reported – reliability (trips started within 10 minutes of schedule and completed) and punctuality (trips started within 5 minutes of schedule). In future punctuality at points through the trip and at the final destination will also be measured.
This new methodology reports on customer experience with no exclusions or exemptions such as congestion or adverse weather. An expected punctuality is 100% at start of first each duty timetable trip (operator reaching the trip start) and for all other trips, allowing for an element of average statistical non-performance from outlying high congestion, poor weather, accidents, etc, and compounded where successive trips are linked, 95% at trip start for non-right-of-way (mixed with traffic) and 98% for right-of-way (busway) services.
As a result of no exceptions, the GPS-tracked reliability and punctuality will be lower than previously reported, however performance data collected will permit improvements in service delivery through an ongoing iterative programme of six to twelve monthly timetable reviews.
It’s almost unbelievable that operators were allowed to ignore commercial services, services with lots of passengers, services caught in congestion or results when the weather was bad and it’s no wonder they always managed 99% of services on time. Like the self-reported stats this only reports buses based on when they start their run however AT say they are also looking at performance based on certain timing points too. Below is the punctuality results for July compared to December last year which I assume was when AT finalised their tracking methodology.
So Airbus, the service you probably most want to be on time has the worst performance. This graph shows how the performance has changed since December.
The PTOM target is the target that will apply once the new contracts are rolled out as part of the new network. They say that performance above or below the target will be subject to financial bonus or deductions so based on the info above I bet all the operators are happy those contracts aren’t in force yet. The same also applies to bus reliability (whether the bus even starts it’s run) for which there will be financial deductions for results less than 98% with again no operators yet meeting that level.
It’s great to finally have some proper visibility around this and something we’ve only been calling for for about 3 years.
The biggest downside to Julys results was with cycling numbers which were down 21% on last July for some reason (despite what the text in the report says). If anyone has any reasons they might have fallen so much please let us know in the comments but a quick check shows that July was drier than normal with rainfall in Auckland at only 50-79% of an average July.