Transdev have announced they are going to trial body mounted cameras in a bid to further lower fare evasion.
Fare evasion is an ongoing issue for public transport throughout the world – and Auckland is no different. Transdev has a team of around 50 Ticket Inspectors checking train customers at stations and on trains to ensure they are travelling with the correct ticket and, as part of their revenue protection efforts, Transdev is committed to a programme of ongoing improvement.
With fare evasion currently between 4 and 5 per cent and revenue lost to fare evasion estimated at almost $1.5 million dollars per year, additional measures are required to make travel costs fairer for everyone.
As a result, Transdev is equipping a small group of Ticket Inspectors with body worn CCTV cameras to use in a three-month operational trial. These Ticket Inspectors will also have ‘Network Bans’ to issue to non-compliant people travelling or attempting to travel on the train.
The use of the cameras and network bans will be evaluated at the end of the trial period, for example
- What did the public think of the use of the cameras and network bans?
- Were the cameras and network bans effective in reducing fare evasion rates?
- Did the cameras influence the behaviour of fare evaders, either positively or negatively?
- Did staff find the cameras a useful tool?
Additionally it is also anticipated that the cameras will also provide a strong deterrent to anyone considering abusing or assaulting a staff member or other customers in the vicinity.
The cameras will capture high quality audio and video of interactions, and will provide the opportunity to take a still photograph of a fare evader to support a network ban.
The use of the cameras (and footage) will be in full compliance of the Privacy Act 1993 and best practice guidelines set out by the Privacy Commission
From what I’ve noticed fare evasion seems to have been changing in recent months. School kids which were a huge source of evasion seem to be using HOP much more, at least in the mornings. That’s obviously a good thing however I also suspect there’s been an increase in evasion further out on the network. On the western line in particular it seems there are a lot of people making shorter trips e.g. from Henderson to Sturges or Ranui that are not buying tickets. Those people also seem to be becoming more cautious which is perhaps hiding some of the fare evasion. By that I mean they are checking the train before they get on for ticket inspectors and if they see them get on at a station along the way they will get off the train to avoid being checked.
Personally I can’t see cameras or network bans being that effective overall. As it is the chance of seeing a ticket inspector seems fairly small and I often find I will see them in clusters. I get times when it seems I get them on every trip but then I won’t seem them for another month or so. I also wonder what the chances of ticket inspectors remembering each person that’s been filmed without a ticket or banned. Those determined to fare evade will continue to do so.
Whenever the issue of evasion comes up we get a lot of comments about the need to gate stations. One thing to remember in this is the cost of doing so. At $1.5 million a year in fare evasion, gating all stations would cost more the evasion it stops and so there needs to be a balancing act. To me combination of gating key the destination stations along with the roving ticket inspectors dealing with other parts of the network seems to be the right balance. Back in March we revealed AT plan to install gates at another 8 stations over the next few years and that should help immensely. It’s also worth noting that even in systems that are fully gated fare evasion still happens so it isn’t something that will ever be able to be completely eliminated.