Back in March we found out that Auckland’s first civic hackathon would be held and that the focus would be on transport. Auckland Transport are providing support for the event and opening up some of their data for the first time.
The event is next weekend and so far there have been a couple of warm up events. There is one final warm up event this Friday and it will include a presentation by Thoughful Design, the company behind Auckland Transport’s customer experience strategy (and also Air NZ’s customer experience). You can get an idea of the customer experience project from this presentation to the AT board last November (4.3MB) and some of the outcomes are already starting to be seen through the likes of new wayfinding maps at the Onehunga station (sorry can’t find a photo).
The event will be held at Sir Paul Reeves Building AUT University
Building in downtown Auckland. You can find the location map here.
ThoughtFull Design will share the findings and outputs that form Auckland Transport’s Public Transport customer experience strategy. This will give you insight into the needs and motivations of the different Public Transport traveller profiles (Car Addict, 1st Timer, Regular and Explorer), the journey stages they take through a Public Transport system and the insights that are relevant to each stage of the traveller journey
17:30 Venue open
17:45 Welcome Greeting
17:50 Presentation – ThoughtFull Design
19:30 Venue closes
I was really looking forward to going next weekend but unfortunately something else has come up that I can’t get out of so I won’t be able to attend. That’s a shame as I have a couple of ideas I’d love to work with some people on. For example I’d love to see a map using the real time data to work out the areas where buses are being held up throughout the day. That’s something we could then use in our advocacy for better/more bus lanes. If anyone wants to form a TransportBlog crew to work on this or other ideas then let me know in the comments (or email me).
Seeing as I can’t make it now, I’d also like one or more people to volunteer to put in writing (and pictures) some of their experiences of the event