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What would you do competition results

Last week we ran a competition asking for your best ideas that Auckland Transport could do quickly and relatively cheaply. Many of you have been wanting to know who won. The problem has been that I was absolutely blown away by the number of responses that it has taken me a while to actually go through them all. I’ve also talked to Auckland Transport about this and they have been really impressed with the response too and all ideas will be passed on to them. Due to the response AT have also agreed to give away another $100 HOP card.

I’ve been busy collating all of the results that might have a chance of fitting within the criteria I set of something that could be done within 6 months and for less than $1 million – although some are sure to have fallen outside of that a little. I’ve summarised and grouped the ideas into categories which are below and for each category picked one or two ideas that I think are best.

Ideas Competition 1

Ideas Competition 2

However this is where I come unstuck. I just can’t decide which ideas are the best so I’m handing the task of to you. Below is a poll containing the best ideas I have decided on above. You can choose your favourite two responses and on Monday I’ll announce the winners. Thanks for the amazing responses and happy voting

What would you do competition

  • Open up real time data to third party developers (28%, 84 Votes)
  • Extend bus lane/clearway hours (19%, 56 Votes)
  • Focus on completing the cycle network in a full suburb (18%, 53 Votes)
  • Special Offpeak Fares (14%, 41 Votes)
  • Paint Zebra crossings on slip lanes (14%, 40 Votes)
  • Signs asking cash paying customers to keep to the left to allow faster boarding for those using HOP (13%, 38 Votes)
  • Investigation of every location where buses are delayed (10%, 30 Votes)
  • Round all cash fares up to nearest dollar (9%, 28 Votes)
  • Move train real time boards to station entrances (6%, 19 Votes)
  • Britomart cycle centre (storage, showers, repairs) (6%, 18 Votes)
  • Sell all pass options from HOP machines (6%, 17 Votes)
  • Investigation of every location where pedestrians and cyclists are delayed (5%, 15 Votes)
  • Sell HOP cards onboard buses for people taking long trips/paying with large notes (5%, 14 Votes)
  • Allow people to submit feedback to AT directly from AT app (3%, 10 Votes)
  • Provide random entertainment at stations/stops (3%, 8 Votes)
  • Regular audit of all bus stop information to ensure it's current and useful (3%, 8 Votes)
  • AT reward PT staff who give exceptional customer service (2%, 7 Votes)
  • Work with unis to have students come up with ways to make urban environment more playful (2%, 6 Votes)
  • Use paint to narrow local roads for safety (2%, 5 Votes)
  • Improve signage at entrances to train stations to highlight which platforms to use (1%, 4 Votes)

Total Voters: 295

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34 comments to What would you do competition results

  • What a great list. I see 120 or so ideas that would be worth doing. Turn them all into a concentrated effort of the different levels of government, fund it all, do them over 3 years and call it Project Awesomeness is what I say.

    • Yep some cracking ideas in there and great response

      • TheBigWheel

        Matt, I’d like to acknowledge the way you compiled the long list, which in doing so captures so many good ideas and suggestions and gives appropriate recognition to those who took the time to put them down in writing. Together with the short list and the voting this is an excellent and fair process which everyone can be happy to be a part of. Well done!

        Also good on AT for their participation. I hope there will be much more engagement like this.

  • Pete g

    To be honest, almost every suggestion on the list is low hanging fruit and should be actioned asap. If everyone was implemented, think of the boost in many different ways, and ideal to push Auckland to be the worlds most liveable city

  • Harvey Specter

    For some there would be very little cost. Current fares being an example and should be tweeked at the next reset.

    Why is the cash fare $1.90. Make it $2 to reduce the times that change needs to be given. Round all the cash fares up to the next dollar
    Why is the Hop fare $1.62. Obviously they have gone for a percentage discount but for simplicity, just round those down to the nears dollar (except CBD to 50c).

    Makes it a lot simpler to work out what to put onto your card for a week etc. That gives a big discount for short trips but has a ~15% discount for the rest which is pretty close to the 90% given now.

    Cost: $0 if done at the next annual reset.

    • harrymc

      Agreed that the $1.90 fare is ridiculous. I have often seen 10cent coins left on the seats as (some) people see it too small to bother with.

    • Jacques

      you need to think up a way to make this sustainable, ie what’s the process for changing the fare. With regular inflation, the next raise will put a ticket at 3$ then. How long do they need to wait for that? And why should the hop card fare be rounded? rounding up the hop fare to 2$ would be a 23% rise – how is that going to help make bussing more attractive?

      • Harvey Specter

        cash was rounded up, hop rounded down so no increase for hop users, only a decrease.

        Inflation would be an issue but hopefully that would be offset (at lest for a few years) by greater efficiency in the network

        Re process: I assume AT declares it by royal decree based on their inflated view of their own status???

      • Steve D

        Wellington rounds to the nearest 50c, which is a reasonable compromise.

        But remember we’re getting a totally new fare system next year, which seems like it’ll probably have larger zones than the current stages. So there might well be a large increase to the minimum fare anyway, because it’ll now take you futher.

  • Logan

    I’m disappointed that my Max Max-style killer bus idea failed to make the shortlist. Having public transport behemoths that carved through traffic like a sea elephant through a penguin colony would really put Auckland on the map.

  • These ideas have gone me another idea – corporate post-paid HOP cards.

    Businesses can give their clients and staff HOP cards that are charged monthly/quarterly/whatever to the company, to encourage their team to use PT, or to give visiting clients accessibility around Auckland if they’re not local. The cards could be personalised to carry the company branding, and fully replaceable if they get lost.

    A lot of people drive and park because the company writes off the taxes on fuel and parking as a business expense – same could apply to corporate HOP cards so that PT has a cost and tax advantage over driving.

    • Steve D

      Post-paid cards would be nice for individuals as well. Rather than having e.g. $20 charged at random intervals to top up your account, you could pay for all of your travel at the end of the week/fortnight/month (depending on how you get paid).

      • Mike Ross

        AT wants the interest earned on the float. Plus doesn’t want to get into providing credit.

        • Steve D

          Yeah, I understand that they’re not actually ever going to do it because it would involve a moderate amount of work and cost them a small amount of money. But AT already in the business of providing credit, as is everyone who accepts a credit card as payment.

          • Steve D

            Also, are are you the same person as Harvey Specter or are you just trying to join in? (Or, potentially, is your name really Mike Ross?)

    • John Polkinghorne

      I think pre/post-paid corporate cards would be a great idea.

  • Here is one that I forgot to enter: print all new student ID’s directly onto a HOP card.

    ID one side, HOP the other. Every year hundreds of thousands of school and university students and staff get a new card. Make them a hop too and within a couple of years you’ll have a hop in a lot of wallets. While we are at it, print the supergolds straight onto the card too, and any staff security cards.

    You’d need an option to opt out for privacy reasons, but most would be more than happy to have the one card.

      • Luke Christensen

        Yes Super Gold holders starting to slow up buses, as have to wait for receipts. Would be great to get them on AT HOP. Currently charged $5 plus $5 minimum top-up so not great incentive to get AT HOP.

      • jonno1

        The SuperGold card can already be linked to HOP (for trains anyway, are bus cards different?).

        • Sailor Boy

          CAN be but often isn’t.

          • harrymc

            I have my goldcard loaded onto my AT hop card. It is much more convenient than getting a ticket every time. This ought to be pushed more by AT. I suspect most superannuitants are unaware of it or need a bit more encouragement to overcome their lethargy.
            I was in Wellington yesterday and noted that bus drivers did not issue a ticket to goldcard holders, although they do in Auckland. Any ideas why?

    • Mike

      Many schools in Wellington have Snapper-enabled ID cards.

    • Chris O

      You could even go one step further with the students and implement something like British Columbia’s U-Pass system. Students at participating tertiary institutions have to purchase a monthly transit pass (it’s paid out of their student fees), but in return they get almost unlimited travel on the network at a heavily discounted price (the BC U-Pass is currently $35 per month). There are periodic referendums where students have a chance to vote on whether their institution will continue to participate in the programme.

  • SteveC

    my suggestion had two parts, not just “investigating every location where buses are delayed” but also “fixing the ones that can be done quickly and cost effectively”

    but as noted, a great response

    • An example of a place where delays happen is on Dominion Rd next to KFC for buses heading into town. During the morning rush merging traffic from Balmoral Rd often blocks the bus lane. The fix for that might be as “no stopping” yellow lines on the problem area.

  • Great work Matt! And great to have AT taking this initiative. Exciting.

  • Simon

    Slightly off topic, does anyone here understand ATs rationale for freezing hop card credit that hasn’t been used for a while? Hardly encouraging for the occasional PT user and disastrous if we ever go hop card only. Currently it’s a time waster as all those with frozen funds try their cards a few times then give up and dig around for cash. Definitely need the NFC app.

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