The long running saga of Auckland’s Integrated Ticketing project continues, with this story in the Sunday Star Times today:
Auckland Transport’s accounts indicate the city’s integrated ticketing system is $27 million over budget and behind schedule, but the council-owned agency refused to comment on or clarify its numbers last week.
The Sunday Star-Times has been requesting an update on the project for two weeks, but last week spokeswoman Sharon Hunter said no-one was available for an interview.
After saying the project was on schedule, Hunter said Auckland Transport would be holding a media briefing around the start of the AT HOP bus rollout programme “shortly”.
As well as the apparent budget blowout, the article also points out that the legal dispute with Snapper remains unresolved.
Earlier this week, Auckland Council approved only $2m of a $9m request for additional funding for the project from Auckland Transport. It isn’t clear what impact this will have on the rollout.
It is very hard to know how the AIFS project is tracking, with Auckland Transport being so circumspect about what the plan is for the bus rollout. We certainly don’t seem to be any closer to a decision on what the final zone fare structure will be and how transfers will work, let alone family and other types of monthly passes.
The most recent official information we have is from the March Auckland Council Transport Committee meeting, with the following points highlighted for each mode.
- 49,000 plus users
- Cash fares higher than forecast
- System fully operational
- On-line top-up behind forecast
- VRD performance
- Revenue management issues
- Manukau gating
- System fully operational
- Very low number of users
- Fare challenges to migrate to HOP
- Downtown Ferry Terminal upgrade
- Thales programme of works on schedule
- Bus cabling and installations commenced this month
- Pilot for Northern Express scheduled to begin on 21 April
- Bus rollout commences from June
- Complex bus roll-out due to multiple fare products and individual operator cards
The low uptake for ferry users should not be surprising – using an AT Hop on the ferries is more expensive than a 10 trip ticket.
The obvious thing to do would be to make the fare for AT Hop card users the same as the 10 trip ticket price, and do away with 10 trip tickets altogether, but who knows what “Fare challenges to migrate to HOP” actually means.
As for the bus rollout, clearly we are running behind time with the Northern Express pilot still continuing. The chances of a June bus rollout seem remote.
The Auckland Integrated Fares programme has been dragging on now since the end of 2009. A brief summary:
Auckland Regional Transport Authority signs a $47m contract with Thales to provide integrated electronic ticketing for buses, trains and ferries. The initial contract was for the core system capable of being a nationwide clearing house, and the set up in Auckland of the rail and ferry hardware. Despite not being awarded the contract, Snapper announce they will be rolling out their ticketing solution on to Auckland NZ Bus services.
Auckland Transport announce that “Supplementing the contract already in place with Thales, a Participation Agreement has now been signed between Auckland Transport, NZ Bus and Snapper for the introduction of a single smartcard for use on NZ Bus services as part of the Auckland Integrated Ticketing program. Other bus operators were said to be at “different stages of understanding”.
The decision is somewhat surprising as, at the time of the announcement, the Snapper card is not compatible with the Thales Desfire technology.
It is later revealed in Parliament that Snapper met with Steven Joyce on 3rd March of 2010. Soon after the meeting Snapper confirmed in a letter to the NZTA that “NZBus should be free to proceed on its current plan to implement Snapper equipment … in Auckland.” Transport Minister Gerry Brownlee responds saying that ”it is incorrect to say that the New Zealand Transport Agency was instructed by the Minister to include Snapper.”
In a presentation to the newly formed Auckland Transport Committee, Auckland Transport project the following timeline for the AIFS programme:
The “purple” Hop card is rolled out on the NZ Bus fleet, starting with North Star services.
It is alleged that Snapper cannot make its card compatible with the Thales solution by November 2012, claims refuted by Snapper at the time. Earlier, Transport Minister Gerry Brownlee says that Snapper would be “off the run” if they fail to meet the deadline.
Snapper vows “all necessary steps will be taken to recover losses arising from the wrongful termination”, warning that “Auckland ratepayers would be the casualties, saying the ultimate cost of the decision by the council transport organisation’s board … was likely to the significant”
Auckland Transport announces that non-NZ Bus operators will install Thales hardware on their bus fleets.
Andrew Ritchie, Chief Executive of Ritchie’s, says, “The bus consortium previously chose Parkeon as its hardware supplier and they have proven themselves to be professional and responsive in their approach to the project. However, in the interests of a seamless approach we have now elected to move to the AT Thales solution which will also be used on trains and ferries”.
AT Hop is rolled out on trains. The introduction of the AT Hop card causes confusion over branding that continues to exist, with “purple hop” continuing to be used on NZ Bus services, while AT Hop is used on ferries and trains.
AT Hop rolled out to ferry users. Greg Edmonds quoted as saying “AT HOP for ferries will begin with single ticket fares with at least a 10% discount off the equivalent single cash fare. Auckland Transport and ferry operators are working closely together to enable products such as ferry monthly and other passes, to be available on the AT HOP card in the near future”.