The new chairman to the Auckland Transports board starts next week and is promising to try and make the organisation more transparent and customer focused. Here is an interview with him on Radio NZ this morning.
Overall it sounds positive so it will be interesting to see how things go. I am aware that AT are already going through their past board meetings to see what items from the confidential section can be released to the public which is a good start. In terms of improving the customer experience I do feel that the best thing to do is to understand what customers face so perhaps Lester could take a trip on the trains in the morning peak with me to see things from a customer experience?